Managed IT Services

Managed IT services that keep your business running

Proactive monitoring, maintenance, security, and help desk support from a Jacksonville team that takes responsibility for your technology, so your staff can focus on their work.

The challenge

Problems we solve

Problems fixed only after they break

Without ongoing maintenance, small issues turn into outages that cost staff time and money.

No one really owns IT

An office manager or part-time contractor ends up juggling passwords, updates, and vendors.

Growing security risk

Unpatched computers, weak passwords, and untested backups leave business data exposed.

Our approach

How CTS helps

CTS monitors, maintains, secures, and supports your technology on an ongoing basis, and serves as your central point of contact for troubleshooting, projects, and vendor coordination. We offer fully managed IT for businesses without internal IT staff, co-managed IT that supplements an existing IT department, and project-based work. What is included depends on the service plan you choose.

What’s included

Capabilities

Help desk support

Remote and scheduled onsite help for computers, email, printers, Microsoft 365, passwords, MFA, and remote access.

Monitoring & maintenance

Device health monitoring, patching, and operating system updates to catch problems early.

Endpoint management

Computers set up, secured, and managed through their entire life cycle.

Server management

Windows and Linux servers monitored, patched, backed up, and maintained.

User & account management

Onboarding, offboarding, licenses, MFA, and permissions handled consistently.

IT asset & lifecycle planning

Inventories, replacement planning, and procurement so you budget ahead, not in a panic.

Co-managed IT

Extra hands and expertise for your internal IT team: support, monitoring, security, and projects.

Vendor coordination

We work with your software, internet, and phone providers so you don’t have to.

Specific inclusions depend on your service agreement.

In depth

How managed IT works

Click a topic to learn more.

Fully managed: CTS acts as your IT department. Co-managed: we supplement your internal IT team with support, monitoring, security, and projects. Projects: one-time work such as migrations or office moves, with no ongoing agreement required.

Help with slow computers, software errors, Microsoft 365 and email, printers, network access, passwords and MFA, and remote access. Standard hours are Monday through Friday, 9 AM to 5 PM; after-hours support follows your agreement. Reach us at support@cts.cloud, through the support portal, or at (888) 900-0905.

We keep an eye on device health, deploy patches and operating system updates, track inventory, and spot problems early, often before you notice them.

We set up, secure, and manage computers through their whole life, and recommend replacements based on age, performance, and compatibility so upgrades are planned, not emergencies.

New hire setup, departures, Microsoft 365 accounts, licenses, groups, MFA, and permissions, handled the same way every time.

Windows and Linux server administration, monitoring, patching, backup configuration, migrations, and capacity planning.

Discovery, assessment, a clear plan, implementation, documentation, and then ongoing management and improvement. You know what we are doing and why at each step.

The benefits

What you get

Less downtime

Proactive maintenance reduces surprises.

Stronger security

Security built into everyday management.

Predictable support

A clear plan and one number to call.

One accountable partner

No finger-pointing between vendors.

Technologies

Platforms we work with

Microsoft 365, Windows and Windows Server, Microsoft Intune, Google Workspace, remote monitoring and management tools, and secure remote support.

Related services

Keep exploring

Cybersecurity →
Cloud & Microsoft 365 →
Backup & Disaster Recovery →
IT Consulting →

FAQ

Common questions

What’s included in managed IT?

It depends on your plan. Typical plans cover help desk support, monitoring, patching, and account management, with security, backup, and onsite visits available. Exact inclusions are defined in your agreement.

Can you work with our existing IT staff?

Yes. Co-managed IT supplements internal teams with support, monitoring, security tools, and project help.

What are your support hours?

Standard support is Monday through Friday, 9 AM to 5 PM. After-hours and emergency support follow the terms of your service agreement.

Let’s talk about your business

Schedule a consultation and we’ll help you find the right fit for your organization.