Client support

Need help? We’re here.

Existing CTS clients can open a ticket, start a remote session, or pay a bill below. For anything urgent, call us and talk to a real person.

📞 (888) 900-0905
✉️ support@cts.cloud  ·  Monday–Friday, 9 AM–5 PM

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Submit a ticket

Report an issue or request a change. You can also check the status of open tickets.

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Remote support

A technician asked to connect to your computer? Start your session here.

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Pay a bill

View invoices, pay online, and manage your billing details.

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Call us

Urgent problem, or just easier to talk it through? Call and a real person will answer.

Urgent issues

Something down right now?

If phones, internet, or critical systems are down, call us instead of sending a ticket so we can start working on it right away. After hours, emergency support follows the escalation terms in your service agreement.

Get help faster

What to include

✓  Your name, organization, and location
✓  What happened and when it started
✓  Who or what is affected
✓  A screenshot or photo, if you have one
✓  Your ticket number, if you already have one

Common questions

Support FAQ

How do I check on a ticket?

Sign in to the help desk and open “My tickets,” or reply to any ticket email to add an update.

How does remote support work?

When a technician asks, open the remote support link and follow the prompts. We can only connect when you approve it.

Who do I contact about my bill?

Use the billing portal for invoices and payments, or call us with any billing questions.

Reviews

Happy with our support?

★★★★★  5.0 on Google from our clients. A quick review helps other organizations find a local team they can trust.

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