What Is VoIP & Who Needs It?

Modern Phone Systems Built for Performance, Flexibility, and Growth

What Is VoIP and How Does It Work?

Voice over Internet Protocol (VoIP) is a modern telephony solution that allows you to make and receive calls using your internet connection instead of traditional phone lines. Instead of relying on copper wiring or on-premise PBX systems, VoIP transmits voice data over the internet, offering clearer calls, lower costs, and better flexibility.

Whether it’s hosted in the cloud or deployed as a hybrid solution, VoIP gives businesses the ability to connect across devices—phones, desktops, or mobile—while integrating with other communication tools like chat, video conferencing, and CRM systems.

Service Levels – Which VoIP Solution Is Right for You?

CTS offers multiple VoIP packages tailored to business needs—from simple setups to full-featured enterprise systems.

Standard VoIP Systems:

Perfect for small to medium-sized businesses that need cost-effective, professional call management. Includes features like:

  • Custom IVRs (auto attendants)

  • Call forwarding, voicemail-to-email

  • Basic reporting & admin controls

Unified Communications (UCaaS):

Ideal for businesses needing collaboration tools beyond voice. Includes:

  • Integrated voice, video, chat, and file sharing

  • Mobile and desktop app support

  • Presence indicators and advanced call analytics

SIP PRI & Hybrid VoIP:

Best for companies with legacy phone systems or PBXs. This option delivers:

  • Carrier-grade call quality

  • 24–48 channel capacity

  • Smooth transition from traditional PRI to VoIP

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